Refund Policy

Don't lose your party date! In order to confirm your party, payment is required and is non-refundable. In the event that your party needs to be rescheduled, please notify JAMS as soon as possible and we will work to reschedule your event, based on availability.

Parties canceled within 24 hours of event date will result in a $250 fee as staff has been arranged and another party cannot be booked same day. The remaining balance of your event will be credited for use at JAMS Club Kid Spa, and an alternative date will be offered based on availability.

In the event of any unforeseen government or state emergency, shutdown or restriction, we will work with you to reschedule your event once we are permitted to do so. 

**Note the max number of participants for the party package that you have selected. Any special requests for additional guests must be discussed with JAMS staff prior to booking. Additional host fee may apply for parties over the allowed number listed in the package.

Guest count is confirmed no later than 5 days prior to your event and final payment for additional guest(s) are due at that time. Guest fees are non-refundable. We will not provide refunds for guests that do not show or for guests that do not want to participate.